Question 1

What is Miami Cruise Box?

Accepted Answer

We are a Miami-based service that receives your online purchases and delivers them to you before your cruise — at your hotel, Airbnb or directly at PortMiami. Our facility is located at 215 SW 17th Ave, Suite 306, Miami, FL 33135.

Question 2

What is my MB locker code and how do I use it?

Accepted Answer

When you open your locker we assign you a personal code: the letters 'MB' followed by 4 digits (for example MB1042). Every time you check out at Amazon, Walmart or any US store, write your name plus your MB code on the first line of the shipping address (e.g. 'John Smith MB1042'). This is how we match each package to you.

Question 3

Which stores can I shop from?

Accepted Answer

Any US-based online store. Most clients use Amazon, Walmart, Target, Best Buy, Temu and Shein.

Question 4

How do I get my Miami address?

Accepted Answer

Click 'Open My Locker', fill the short form, and we will send you your personal Miami address within hours.

Question 5

How long do you store packages?

Accepted Answer

Standard storage is up to 21 days. Longer windows are available on request.

Question 6

Can you consolidate multiple packages?

Accepted Answer

Yes — we can group multiple orders into a single delivery to save you time and reduce fees.

Question 7

Do you deliver to my hotel?

Accepted Answer

Yes. We deliver to most Miami hotels, including Miami Beach, Downtown, Brickell and the Airport area.

Question 8

Do you deliver to PortMiami?

Accepted Answer

Yes. We deliver daily to your hotel or Airbnb near PortMiami — ready before you board.

Question 9

How do I pay?

Accepted Answer

After we receive your packages, we send you a quote on WhatsApp. Payments can be made online before delivery.

Question 10

Is there insurance?

Accepted Answer

Optional insurance is available on the Concierge plan and on request for high-value items.

Question 11

What if my package arrives damaged?

Accepted Answer

We document every package on arrival with photos. If damage is from the carrier, we help you open a claim.

Question 12

Can I receive perishable items?

Accepted Answer

We do not recommend perishables. For medicines and supplements, please contact us for special handling.

Question 13

Do you accept returns to Amazon?

Accepted Answer

We can drop returns at UPS or USPS for an additional service fee.

Question 14

Do you ship internationally?

Accepted Answer

Our focus is delivering in Miami before your cruise. We do not ship internationally.

Question 15

Can I track my packages?

Accepted Answer

Yes. We send WhatsApp updates and a private dashboard link when packages arrive at our facility.

Question 16

How early can I start shipping?

Accepted Answer

We recommend starting 30 days before your cruise. Storage windows are flexible.

Question 17

Do you charge per package?

Accepted Answer

Plans include a package allowance. Extra packages or oversized items have a small surcharge.

Question 18

Are you bilingual?

Accepted Answer

Yes — our team supports English and Spanish via WhatsApp, email and phone.

Question 19

What if my cruise is delayed?

Accepted Answer

Just message us. We extend storage and re-schedule delivery at no penalty.

Question 20

Can I send gifts to family in Miami?

Accepted Answer

Yes — many clients use us for family gifts during a Miami visit.

Question 21

Where are you located?

Accepted Answer

Our facility is at 215 SW 17th Ave, Suite 306, Miami, FL 33135. Your personal MB locker code is shared with you once your locker is activated.

Frequently Asked Questions